Coffee Ventures Europe - Privacy policy

Introduction

At Coffee Ventures Europe, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website and participate in our services, in compliance with the EU’s General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following personal information when you engage with our live and virtual event services:

• Contact Details: email address, postal address, telephone number (fixed and mobile)
• Professional Information: company name, job title, department, workplace address, work email, work phone numbers
• Account Information: usernames and passwords
• Payment Information: credit or debit card number, bank account details
• Feedback and Content: comments and other content submitted via our website or surveys
• Marketing Preferences and Permissions
• Additional Information: CV and career history (for job applicants), dietary preferences, and accessibility requirements (for event attendees)

Categories of Individuals

• Prospects, client contacts, and event attendees (both face-to-face and virtual)
• Visitors, sponsors, exhibitors, and speakers at our events
• Industry leaders featured in digital and print products
• Contributors and reviewers of our digital content
• Contacts of our service providers and business partners

2. Lawful Basis for Processing

We process personal information under the following lawful bases:

• Consent: When you have given us explicit permission (e.g., for newsletters, inquiries).
• Legitimate Interests: For business purposes such as delivering event services and improving our offerings.
• Contractual Necessity: To fulfill our contractual obligations (e.g., processing event tickets).

3. How We Use Your Information

We use personal information to:

• Deliver Event Services: Provide access to live and virtual events and resolve customer queries.
• Send Marketing Communications: Inform you about events, special features, industry insights, and exclusive offers (with your consent). You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails.
• Administer Competitions and Prize Draws: Manage entries and deliver prizes.
• Collect Research and Insights: Improve our events and services through feedback and surveys.
• Process Payments: Securely handle payments, refunds, and fraud prevention.
• Recruitment: Manage job applications.
• Compliance and Legal Obligations: Adhere to laws and regulations, such as financial reporting requirements.

4. Data Sharing

We may share your personal data with:

• Allegra Group Companies and associated companies (Allegra Strategies Ltd, Allegra Insights, Allegra World Coffee Portal, Allegra Strategies Research + Consultancy Ltd, Allegra Foundation, Maverick, Camden Clean Air, Balance Inc Ltd)
• Partners, subcontractors, and third-party agents for service fulfillment

All third parties are required to comply with GDPR regulations and use your data solely for the specified purposes. They must securely dispose of your data when no longer needed.

5. Data Storage and Security

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to your personal data
• Withdraw consent where processing is based on consent
• Request deletion of your personal data
• Object to or restrict the processing of your personal data

To exercise these rights, please contact us at privacy@allegra.co.uk.

7. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact our GDPR Leader:

• Address: Serendipity House, 106 Arlington Road, London, NW1 7HP
• Email: privacy@allegra.co.uk

Document Review and Approval

The GDPR Leader at Coffee Ventures Europe is responsible for this document and its regular review in line with GDPR requirements.

Change History

• Issue 1: Initial Release – 21/05/2018
• Issue 2: Description update – 08/08/2018
• Issue 3: Lawful basis and usage update – 30/09/2020